Part-Time Customer Service Rep. -30hrs pw - Excellent Interpersonal and problem solving skills essential

Job Ref: NB6788

Industry Sector: Office Personnel

Location: Dublin West /Dublin 24 area

Type: Permanent

Salary: 22,000

Contact: Contact Us


Job Description

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Would you like to Reduce your Hours and Work for a Large Expanding group in Dublin West (Free Parking !!!- No Traffic !!!)

On a day to day basis you would-

▪ Liaise with Customer Services team, on daily queries. Report on a daily basis to the Customer Service Team Lead.

▪ Management of all order processing and queries linked to a specific customer division determined by the Team Leader

▪ Query resolution through to completion in a timely manner

▪ On time accurate order processing

▪ Work off own initiative with a can-do attitude

▪ Daily/Weekly/monthly reporting in Excel

▪ Ongoing process improvements

▪ Take queries from drivers/internal and external customers and ensure immediate action is taken on same.

▪ Carry out full follow-up on all queries from customers and internal departments and ensure closure of same in a timely manner.

▪ Liaise with the client and couriers on uplift requests and print off documentation for same.

▪ Ensure that all of the foregoing is carried out in line with the Company policy on quality, the ISO 9001:2000 requirements, the Company Quality Manual and the procedure for the area.

▪ Month End Processes linked to a specific customer division determined by the Team Leader

Your Skills - 

▪ Excellent Microsoft Office, particularly in Excel.    Excellent attention to detail.

▪ Team Player but ability to work on own iniative 

 ▪ Ability to take direction from Team Leader

 ▪ Friendly, bubbly outgoing personality

▪ 3 years Previous Customer Service experience in a Large Professional /Corporate Customer Service Dept ESSENTIAL 

 ▪ Must demonstrate ability to see issues through to resolution

 

Interested Contact Nichola O Brien NOW on 01-6704488 or email nichola.obrien@cordantpeople.ie



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