Regardless of the circumstances of the interview, and if the interviewer appears to be unorganised for whatever reason, a candidate should always bear in mind their own objective, remain polite at all times and display enthusiasm.
The agitated unorganised interviewer
An interviewer may appear to an interviewee to be agitated; perhaps the interviewer has lost the candidate’s CV, or has not taken the time to read it and has not got anything prepared to conduct a constructive interview.
How does the interviewee cope with this?
The interviewee should bear in mind that first impressions stick and must remain polite and respectful, no matter how unorganised the interviewer appears to be. Also the interviewer should be equally respectful bearing in mind the impact of conducting a poorly prepared interview can have on the company’s employer brand.
Place and setting of interview - avoid interruptions
The company should ensure an office or room is situated away from noise, such as telephones ringing, delivery vehicles, the sound of any industrial machinery and the general clamour of a workforce.
If the interviewer has to constantly make the effort to shout over noise, they will become irritated in asking necessary questions and likewise will become somewhat bad-tempered and impatient when they cannot hear the interviewee responding to questions.
An experienced interviewer should be able to guarantee a suitable relaxed atmosphere in order to carry out a comfortable but formal interview. There is nothing more discouraging for an interviewee to hear from the interviewer say “where was I up to before I answered the telephone?” Or perhaps the interviewer had to leave the room; the interviewee is then left, waiting for the interview to resume.
These factors create a negative and pessimistic atmosphere for both parties, which will consequently damage the company’s employer brand. Companies should keep this in mind, as with the power of social media, a candidate can quickly relate the inexperience of a bad interviewer on Twitter, which has damaging consequences and will ultimately affect a company’s talent pool.
Interviewers arriving late
This will have a detrimental effect on the interview. The interviewee will be waiting anxiously and during this time will be building up tension. An interviewer who arrives late, or does not send an apology or explanation whilst the interviewee is in reception or a waiting room, shows arrogance and bad manners and will not become that employee’s first choice of employer. First impressions also count when it comes to the opinion of the employee.